Senior Technical Support Specialist
February 29, 2024
GENERAL ANNOUNCEMENT: POSITION OPENING
Senior Technical Support Specialist
IN THIS ROLE:
You will enjoy working in a positive team environment using your technical skills to configure and install personal workstations, network equipment & workstation software along with branching out and providing technical support to end users on the application of technologies and resolution of technical issues. This position will also support audio visual equipment in the classroom.
WHAT WE NEED:
We are seeking a dynamic hard-working individual who has a passion for technology. Must be customer focused, team oriented with experience in project management and the ability to problem solve. This individual will be providing level 2 and 3 technology support for hardware and software, assist in the management of staffing resources to support technology, research and evaluate new technology and provide end user training and documentation. If you are a motivated self-starter who can deliver outstanding customer service and values the work in the educational system, apply today!
WHAT YOU NEED:
- Associate’s degree in Computer Science, Information Technology or a related field and a minimum of 2-3 years of related experience; or other equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
- CompTIA A+ certification is preferred
- Ability to lift up to 50 lbs.
- Ability to reach, stoop, kneel, crouch and use various tools involved in the installation of computer equipment and other office equipment.
- Visual Acuity – Ability to read extremely small text on equipment. Occasionally work on small components. Ability to identify color coded twisted pair cabling.
SALARY DETAILS:
$57,928 - $67,180 annually based on relevant prior work experience, with the potential of earning up to $72,343 after employment in this position with Oakland Schools.
Exempt Position / 12-month work year
WHY WORK FOR OS?
Oakland Schools offers a great benefits package for our employees! What we provide includes:
- The opportunity to enroll in a pension plan to help ensure your financial security
- Quality health insurance, dental, and vision plans
- Generous vacation and leave time so you can have a healthy work-life balance
- OS-paid coverage for life insurance, short and long-term disability, and well-being benefits including access to an Employee Assistance Program for staff and dependents
- The opportunity to buy optional health savings accounts (HSA), flexible spending accounts (FSA), pet insurance, legal insurance, college savings plans, and tax-sheltered annuity (TSA) plans
- OS provides the ability to get involved within the organization and advance your skill set with education development
- This position is eligible to participate in the Flexible Work Program, which allows eligible employees to perform their job duties from a designated alternative location up to two days per week.
WHO WE ARE:
Oakland Schools (OS) is an intermediate school district (ISD) that is focused on providing educational and technology services to local school districts in a cost-effective manner so that they can provide students with a superior education. We also operate our Oakland Schools Technical Campuses (OSTC) and Virtual Learning Academy Consortium (VLAC). Through your work at OS, you will help students have the best learning experience possible! To learn more about us, visit https://www.oakland.k12.mi.us/about
HOW TO APPLY:
To apply, please use the Oakland County Human Resource Consortium (OHRC) website. You can find it by clicking here. You will need to make an account on the OHRC website to apply.
Oakland Schools is a member of the OHRC. Once you create your account, you will be able to apply for positions within our district as well as positions available through other member districts. All applications must be completed on the OHRC website. Please do not email or fax application materials to Oakland Schools.
POSITION DEADLINE: Applications will be accepted until the position is filled.
For questions regarding this position, please contact Erika Geyman at Erika.Geyman@oakland.k12.mi.us
In accordance with state and federal law, Oakland Schools does not discriminate, nor permit discrimination, on the basis of race, color, national origin, ethnicity, religion, sex, pregnancy or parental status, gender identity, gender expression, sexual orientation, disability, age, height, weight, marital status, military service, veteran status, genetic information, or any other legally protected status, in its educational programs and activities, employment, or enrollment. The District also provides equal access to the Boy Scouts and other designated youth groups. For questions or complaints regarding unlawful discrimination or harassment, employees should contact the Assistant Superintendent of Human Resources, Personnel Management and Labor Relations at (248) 209-2429 or HR@oakland.k12.mi.us. Students and others should contact the Civil Rights/Title IX Coordinator at (248) 209-2590 or Jacqueline.Zablocki@oakland.k12.mi.us.
This job posting is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. Incumbents may be asked to perform additional duties as required by his/her supervisor.