Field Service Engineer

Company Overview
DISCO Corporation consists of global affiliates with more than 4,400 employees across over 50+ locations throughout 4 continents. With headquarter located in Tokyo, Japan, DISCO is a global leader in precision manufacturing equipment for the semiconductor, medical devices, and electronic component industries. DISCO Hi-Tec America, Inc. (DHA) – U.S.A.-affiliate of DISCO, headquartered in San Jose, California, is seeking applicants to join the Equipment Engineering /Field Service Engineering team as a Field Service Engineer in the Easton, PA area.

This position will require local limited travel between our customers and the PA office.
 

Overview Description
DHA is seeking a candidate with strong hands-on mechanical aptitude who demonstrates a passion for excellence and can thrive in a high-growth, fast-paced industry.
The chosen candidate should:
- Be self-motivated and have strong work ethics to complete tasks
- Adhere to stringent schedules
- Work independently and efficiently after adequate training
- Take initiative to seek guidance when undertaking unfamiliar challenges
- Be able to communicate effectively with ANY team member remotely or in-person to escalate resource conflicts, update progress, and summarize conclusions
 

Key Responsibilities
After sufficient training, candidates will be able to:
- Perform equipment installations, preventative maintenances, malfunction troubleshooting, along with various other services and repairs at customer sites on DISCO grinding, dicing, and laser equipment
- Troubleshoot independently through rigorous electrical / mechanical procedural sequences
- Efficiently document analytical steps and root causes for both internal team and customers
- Become more familiar on how DISCO equipment are used in manufacturing process flows and associated performance characterization techniques
- Closely interact with customers to maintain relationships by being a reliable support both on-site and off-site (via email/phone)
- Train customer’s personnel in servicing, maintenance, and operations of DISCO products
- Handle various equipment elements including robotics, cameras, electrical motor components, as well as using computer software.
- Contribute in research and development of new equipment hardware, signal instrumentations, and software systems
- Participate and contribute to DISCO corporate activities focusing on deeper thinking, value exchange, and constant improvement
- Perform other duties as assigned

Physical Requirements
Candidates must be able to:
- Lift and carry or otherwise move at least 30lbs
- Position one-self to work on harder to reach areas on DISCO machines
- Traveling to and from customer sites and office
- Wear personal protective gear for longer durations of time
 

Qualifications
Desired Functional Knowledge
Candidates with:
- A strong aptitude and repair skills toward electro/mechanical components
- Knowledge of common lab instrumentations like multi-meters, oscilloscopes
- Knowledge making, reading, and interpreting CAD drawings and electrical diagrams
- Proficient knowledge of MS Office and Windows software
- General computer programming
- Knowledge of semiconductor processes, lasers fundamentals, or optics fundamentals
- Knowledge of semiconductor industrial engineering and operations
Leadership
A leader who:
- Is willing to lead peers in a cross-matrix fashion on projects in areas of technology development or organizational efficiency improvements
- Acts as a resource for colleagues with less knowledge on any particular subject matter [general engineering principles, computer science etc.]
Interpersonal Skills
A team player who:
- Is a strong team contributor; helps build team consensus and prioritize team’s expectations and needs to streamline project flow
- Possesses clear, concise, and timely communication skills
- Is able to maintain high self-motivation and persevere under pressure
- Will build upon DISCO’s culture that comprises a camaraderie across all social / cultural / geological separations to help build an inclusive work environment
- Is personable and approachable as well-rounded professional
- Bachelor of Science degree in any discipline is welcome
- 2 - 4 years of applicable working experience is a plus
- Mechanical hands on experience in the HVAC, Automotive, or a similar industry is beneficial

DISCO Hi-Tec America, Inc. is committed to Equal Employment Opportunity and diversity in its workforce without discrimination.

Foreign Language and Other Background
- Foreign language (Japanese, Spanish, or Chinese a plus)
- Highlight any military experiences

Salary
- $50,000 - $70,000 per year

Benefits
- Health Insurance (medical, dental, vision)
- Health Savings Account
- Life Insurance
- 14 Company Holidays + Paid Time Off
- 401(k) and 401(k) matching
- Referral Program
- Tuition Support
- Relocation Assistance