Field Service Engineer

Company Overview

DISCO Corporation consists of global affiliates with more than 4,400 employees across over 50+ locations throughout 4 continents. With headquarter located in Tokyo, Japan, DISCO is a global leader in precision manufacturing equipment for the semiconductor, medical devices, and electronic component industries. DISCO Hi-Tec America, Inc. (DHA) – U.S.A.-affiliate of DISCO, headquartered in San Jose, California, is seeking applicants to join the Equipment Engineering /Field Service Engineering team as a Field Service Engineer in the Boise, Idaho area.

This position will require 25-30% travel for the near term for initial training, with less travel after the first year. Relocation assistance may also be provided if needed.

Overview Description

DHA is seeking a candidate with strong hands-on mechanical aptitude who demonstrates a passion for excellence and can thrive in a high-growth, fast-paced industry.

The chosen candidate should:

-     Be self-motivated and have strong work ethics to complete tasks

-     Adhere to stringent schedules

-     Work independently and efficiently after adequate training

-     Take initiative to seek guidance when undertaking unfamiliar challenges

-     Be able to communicate effectively with ANY team member remotely or in-person to escalate resource conflicts, update progress, and summarize conclusions

Key Responsibilities

After sufficient training, candidates will be able to:

-     Perform equipment installations, preventative maintenances, malfunction troubleshooting, along with various other services and repairs at customer sites on DISCO grinding, dicing, and laser equipment

-     Troubleshoot independently through rigorous electrical / mechanical procedural sequences

-     Efficiently document analytical steps and root causes for both internal team and customers

-     Become more familiar on how DISCO equipment are used in manufacturing process flows and associated performance characterization techniques

-     Closely interact with customers to maintain relationships by being a reliable support both on-site and off-site (via email/phone)

-     Train customer’s personnel in servicing, maintenance, and operations of DISCO products

-     Handle various equipment elements including robotics, cameras, electrical motor components, as well as using computer software.

-     Contribute in research and development of new equipment hardware, signal instrumentations, and software systems

-     Participate and contribute to DISCO corporate activities focusing on deeper thinking, value exchange, and constant improvement

-     Perform other duties as assigned

Physical Requirements:

Candidates must be able to:

-     Lift and carry or otherwise move at least 30lbs

-     Position one-self to work on harder to reach areas on DISCO machines

-     Traveling to and from customer sites and office

-     Wear personal protective gear for longer durations of time

Education and Experience

-     Bachelor of Science degree in any discipline is welcome

-     2-4 years of applicable working experience is a plus

-     Mechanical hands on experience in the HVAC, Automotive, or a similar industry is beneficial

DISCO Hi-Tec America, Inc. is committed to Equal Employment Opportunity and diversity in its workforce without discrimination.



Foreign Language and Other Background

-     Foreign language (Japanese, Spanish, or Chinese a plus)

-     Highlight any military experiences

Benefits

-     Health Insurance (medical, dental, vision)

-     Health Savings Account

-     Life Insurance

-     Company Holidays + Paid Time Off

-     401(k) and 401(k) matching

-     Referral Program

-     Tuition Support