Global Product Support Engineer
Our Global Product Support team is seeking Global Product Support (GPS) Engineers to join their team at the Phoenix, AZ office. Experience in a technical field is required and semi experience is highly preferred. Domestic and international travel will be required for this role 10-60%
Responsibilities:
- System level expert focused on product support for new product development.
- Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
- Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.
- Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
- Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks
- Owns First in Fab (Alpha or Beta) customer shipments.
- Drives customer fab readiness (facilities set up), installation and start up through production qualification.
- Detailed Reporting of field issues for new products in the field
- Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
- Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments
Requirements:
- Bachelor's Degree
- 1+ years of experience in a technical field required.
- Experience within the semiconductor industry is highly preferred.
- Ability to travel domestically and internationally 10-60% depending on the product development cycle.