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Senior Quality Engineer, Customer Service

Location:  DeSoto, TX
Opportunity
This is more than a job posting for Kohler Company, one of the oldest and largest privately held companies in North America. This is an invitation to collaborate and apply your craft in a creative conscious and characterful culture.
As a Senior Quality Engineer, Customer Service you will possess a well-balanced mix of engineering, quality, and customer focus with a concentration on project management and communication.
  • Facilitate the proper channels are employed for resolution and corrective action decisions with high profile customers. Associate will harness relationships with key commercial accounts and serve as technical support for both new (post sale) and future (presale) project sales.
  • Build relationships with wholesale distributors, contractors, and consumers and analyze field data to drive continuous improvement in the quality and products and services.
  • Review Defective Material @ Key (non-Allowance) Wholesale Distributor Locations
  • Facilitate Installation, Storage, & Handling Training mainly with Kohler products. (non-Allowance & Allowance) customers
  • Manage and Facilitate product sort, rework, and review as needed.
  • Assist Sales Team with Large (Product and Labor) Claims driven by Kohler Technical.
  • Investigate quality concerns in Customer homes driven by Kohler Technical.
  • Review and approve/deny all goodwill expenditures from Sales over $500
  • Review and approve/deny all Concealed damage claims
  • Proactively visit large jobsites to educate customers and installs/installation.
  • Handling and storage training at the jobsite
  • Support various Business development initiatives and eliminate non-value-added activities in the Supply Chain.
  • Provide the Sales organization with an environment that fosters enhanced sales.
  • Support plant improvement projects by providing field data and customer feedback