Field Service Engineer - Medical, Aesthetic & Dental Lasers (Midwest - 75% Travel)
Fotona is currently seeking a Field Service Engineer based in the Chicago area to join our growing team. The primary responsibility of the Field Service Engineer is to provide exceptional technical service and support to Fotona's customers across the United States. Fast, courteous, and professional customer interactions and solid technical skills are of the utmost importance. The Field Service Engineer is responsible for performing and documenting laser installations, preventive maintenance, and repairs to Fotona's medical and dental laser systems, accurately and efficiently responding to customer inquiries regarding error codes and orders, and providing management with daily communications regarding service orders.
Compensation:
- Competitive pay based on experience.
- Excellent benefits package including Medical, Dental, Vision, AD&D, and Life Insurance.
- 401(k) with matching.
- Opportunity to develop and grow a career within a fast-growing and industry-leading company.
Responsibilities:
- Independently perform complex troubleshooting and repairs while working within the established procedures.
- Instruct customers and staff in applications and operations of the equipment.
- Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required.
- Self-manage, ensuring workload is managed to meet the needs of customers promptly.
- Ensure proper compliance with applicable FDA regulations provided by the company.
- Ensure effective, accurate, and prompt handling of ALL customer needs professionally and systematically.
- Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees.
- Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times.
Education & Experience:
- Minimum Associate or Technical Degree required.
- Experience with technical equipment repair/maintenance, electronics and/or optics / lasers.
- Customer service or field service experience is a strong plus.
Skills and Abilities:
- Clear and friendly communication style with excellent command of English.
- Exceptional attention to detail.
- Ability to write correspondence and emails to customers.
- Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.)
- Work well as a team member and independently with minimal or no supervision.
- Microsoft Office, Excel, Outlook, and Word skills.
Additional Requirements:
- Ability to travel up to 75%.
- Ability to work flexible hours, including some evenings and weekends.
- Ability to lift and carry up to 50 lbs. though not daily, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters.
- Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive for extended periods.
- Ability to analyze, test, and repair electronic equipment.
*Fotona is an equal-opportunity employer.