Analyst, Business Process
US, MA, Wilmington
time type
Full time
posted on
Posted 30+ Days Ago
job requisition id
R221347
Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.
ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.
ADI At A Glance
Analog Devices operates at the center of the modern digital economy, converting real-world phenomena into actionable insight with its comprehensive suite of analog and mixed signal, power management, radio frequency (RF), and digital and sensor technologies. ADI serves 125,000 customers worldwide with more than 75,000 products in the industrial, communications, automotive, and consumer markets. ADI is headquartered in Wilmington, MA. Visit http://www.analog.com.
Come join Analog Devices – a place where innovation meets impact.
The Order Management Business Process Analyst is a role that will make significant contributions to the way that Analog Devices provides service to our customers and distribution partners. This role will work with closely with our customer service teams around the world - providing innovative and impactful solutions that help provide best in class service to our customers.
The ideal candidate will have a mix of excellent communication and organizational skills, business analysis and database modeling knowledge. They will truly enjoy helping and collaborating with others. They will consistently look for ways to improve processes, grow their knowledge and understanding of systems and processes, and make positive contributions to team by expressing their opinions and new ideas.
In this role you will
- Address questions from and issues raised by customer service, warehouse team and other teams around the globe
- Review and respond to daily audit reports that ensure our processes are functioning
- Identify areas for process improvement and propose solutions
- Collaborate with other members of the WW Order Management team on improving existing processes and creating new ones
- Work with IT to implement solutions by creating requirements, reviewing design, testing solutions and developing rollout plans
- Create documentation and training materials
- Grow your knowledge of data modeling and data visualization by supporting and creating dashboards used by our global customer service organization
- Be exposed to all areas of order management and understanding the connection to other areas of the organization - pricing, planning, order rescheduling, warehousing and shipping
- Take on increasing responsibility as you become proficient with the ADI organization and demonstrate understanding of our systems and processes
In return you will bring
- Desire to work as an independent/flexible problem-solver that takes initiative and wants to make a positive impact
- Strong business acumen, organizational, time management skills and attention to detail
- Ability to work with urgency and operate effectively in a fast-paced team environment
- Experience in accounting, order management, customer service, or analytics is not needed, but a plus
- Proficiency with Excel and PowerPoint
- Ability and desire to learn new business applications and business intelligence tools quickly
- Ability to multi-task and prioritize effectively
- Excellent interpersonal and communication skills within all areas including verbal and written are required, with an ability to listen and communicate in a consultative style
- A strong commitment to working with a team, providing excellent customer service, and maintaining professionalism
- Excellent time management skills, with the ability to respond to, prioritize effectively, and meet deadlines while maintaining the highest of standards for completeness and accuracy
- Bachelor's degree in Business Administration, Information Technology, Operations, Economics (or similar major)
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
EEO is the Law: Notice of Applicant Rights Under the Law.
Job Req Type: Graduate Job
Required Travel: Yes, 10% of the time