New College Graduate Product Support Engineer
As a Technical Product Support (TPS) Engineer at ASM, you will work with our customers as a system level expert focused on product support for new product development.
Responsibilities:
- Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
- Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.
- Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
- Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks
- Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start up through production qualification.
- Detailed Reporting of field issues for new products in the field
- Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
- Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments
Education and Requirements:
- Bachelor's or Master’s Degree in Mechanical Engineering, Chemical Engineering or Electrical Engineering
- Interested in working with new products, testing them and becoming a system level expert.
- Experience or interest in Arduino an open-source electronic prototyping platform enabling users to create interactive electronic objects is a plus
Travel:
- Depending on the product development cycle. Ranges from 10% to 60%