Remote Customer Service Representative - $15/hr!
Work from the comfort of your own home! This position is open to Utah residents only.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Job Summary
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
What you'll be doing
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
What you have:
- High School Diploma or GED required; college degree preferred
- Customer service experience a plus
- Ability to use phone and computer systems
- Ability to stay composed and objective
- Familiarity with Microsoft Windows, Word, and Excel applications
Bonus points if you have these:
- Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
- Phone-related customer service a major plus
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Bilingual language skills a plus
- Conversational, patient and confident, with a positive attitude
As an Alorica employee, you may receive:
- Paid training
- Flexible training schedules
- Medical and dental benefits
- Paid time off
- Paid holiday and sick time
- Retirement planning options (401(k))
- Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.