Field Applications Engineer

Job Mission

Job Description

• Key expert in application team to support customer in semiconductor industry with deep understanding of process knowledge.
• Leading critical escalation and be able to manage customer expectation and drive factory to deliver timely support. 
• Define and drive customer requirements for existing or evaluation products based on technical intimacy with the customer.
• Be familiar with advanced technique of lithography and distribute the knowledge within apps team.
• Engage with ASML D&E and customer R&D team to define the solution roadmap.
• Engage with each BL on business development and identify improvement potentials of ASML products and benefit our customers.
• Adopt creative approach when facing challenge, be enthusiasm to explore the unknown area in new technology.
• Drive implementation of CS Apps community’s vision and mission.
• Become an expert in 2 or more application engineer competencies.
• Be able to work and coordinate across departments to ensure smooth troubleshooting process.
• Travel up 30% (Veldhoven, Netherlands; Taiwan; San Jose, US; Wilton, US; Albuquerque, US; Hillsboro, US).

Education

Experience

• Must have strong organizational, communication, leadership and interpersonal skills.
• Detailed oriented individuals with strong critical thinking, problem solving and follow-up skills.
• Fast learner with strong self-motivation to grow technically; be able to perform job at high standard with minimum supervision, and demonstrated ability to thrive in a high pressure and fast paced environment.
• Ability to prioritize and organize actions effectively and efficiently.
• Basic project management skills.
• Self-starter that shows high drive, creativity, ambition and accountability.
• Excellent written and spoken English skills. 
• Strong technical background, drive towards collaboration and solutions.
• Strong customer focus intimacy and ability to manage customer relationships.
• Strong communication skills to collaborate with different stakeholders internally (Account Team, Business Development Managers, Project team, VHV headquarter, etc.) and external customers.
• Can work under pressure, especially critical escalation handling.
• Deep understanding of Advanced Semiconductor process.
• Familiarity with ASML portfolio of solutions.
• Software skills (MATLAB, Excel, PowerPoint, Python).

Personal skills

• Can observe and respond to people and situations and interact with others encountered in the course of work.  
• Can learn and apply new information or skills. 
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy. 
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines. 
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision. 
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer. 
• Work according to a strict set of procedures within the provided timelines. 

Other information

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.