Analyst - Spanish & French
InComm builds value into every transaction with innovative payment technologies.
When you think of InComm Payments, think of Innovative Payments Technology. We were founded 25 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 2,500 employees in 30 countries around the world. We own over 386 global technical patents and a network that includes over 500,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about careers at InComm here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. The incumbent will function in a highly collaborative team environment. An ideal candidate would need to be fluent in written and spoken in (English/French or English/Spanish).
- Provide second-level technical support to consumers, external business partners, and internal business partners.
- System and software administration, development, documentation, testing, installation and training of internal and external business partners.
- Make recommendations and improves system by studying the products and analyzing support trends.
- Prepares technical reports by analyzing and summarizing the information and trends.
- Bilingual Spanish or French
Qualifications:
- Performs work with general supervision.
- Handles basic second-level technical issues and problems.
- Possesses good knowledge of subject matter.
- Requires 2 years experience in a technical support position.
KSA (Knowledge; Skills; Abilities):
- Problem management.
- Oral and written communication skills.
- Ability to build collaborative relationships.
- Analytical thinking skills.
- Shift flexibility.
- Fluent written/spoken Spanish and/or French preferred
- Able to work shift – Monday-Friday: 8:30 AM – 5:00 PM