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Internship Opportunity - Phoenix, AZ: IT Support & Help Desk Assistant

Arizona Department of Public Safety (AZDPS) — Information Management Bureau (IMB)

Customer Service and Support Section (CSSS) / Public Service Portal Help Desk

 

About the Internship

Are you looking to jumpstart your career in Information Technology within a premier law enforcement agency? The Arizona Department of Public Safety (AZDPS) is seeking a motivated, tech-savvy intern to join our Customer Service and Support Section (CSSS).

The CSSS serves as the central technical hub for the Department, overseeing the AZDPS Help Desk, the Public Services Portal (PSP) Help Desk, and End User Services (EUS). In this role, you will gain hands-on experience supporting internal and external users across a wide variety of hardware, software, and operating systems. This internship offers a unique look into the core technologies and processes required to power a statewide law enforcement organization.

 

Key Responsibilities & Tasks

Help Desk Support: Answer incoming technical support calls, provide first-call resolution when possible, or accurately document and route complex issues using the TrackIT system.

Troubleshooting: Familiarize yourself with departmental software systems to diagnose and resolve frontline issues.

Hardware & Deployment: Assist with computer imaging, printer installations, and the physical relocation of IT equipment.

Inventory & Documentation: Help manage hardware inventory and contribute to procedural documentation.

Training: Attend mandatory professional development and departmental training courses.

Physical Requirement: Ability to lift up to 50 pounds as needed for hardware setup and relocation.

 

Required Competencies & Skills

Communication & Customer Service: Exceptional verbal and written communication skills with a customer-first mindset.

Technical Aptitude: Familiarity with modern office practices, equipment, and personal computers using standard business software (such as Microsoft Word and Excel).

Problem-Solving: Strong analytical skills with a focus on effective time management and troubleshooting.

Teamwork: The ability to work collaboratively in a fast-paced, mission-driven team environment.

 

Who This Is For: This position is specifically designed to provide a rich educational experience for current college students pursuing careers in Information Technology (IT) / Computer Science, Computer Information Systems (CIS) / Management Information Systems (MIS), Cybersecurity or Network Administration, Criminal Justice or Public Administration (especially if they have a strong secondary interest or coursework in police technologies and data systems). 

We understand the demands of a student schedule and offer flexibility to create a working routine that balances both your academic needs and team operations. To qualify for a DPS internship, candidates must be currently enrolled in school and available to work between 10 and 19.9 hours per week. Because this internship is housed within a Department of Public Safety, applicants are held to a much higher standard than a typical corporate internship. Students must pass a background check.

Ready to apply? Submit your app online or send your resume to LSabori@azdps.gov.